1. General Provisions:
1.1. This Agreement governs the relationship
between the User and the konvert.partners Service.
1.2. The terms “KONVERT”, “Service”, “We” refer to
konvert.partners. The terms “User”, “You”, “Client” refer to the person accepting the terms of this Agreement.
1.3.
The User may register only one Personal Account.
1.4. The User must not use the Services under the influence of
or on behalf of third parties.
1.5. The User is responsible for the security of the login credentials for the
personal account.
1.6. Creating an Order constitutes acceptance of this Agreement and all related documents. The
Agreement is a public offer, acceptance of which is made electronically and has legal force.
1.7. If the User
does not agree with the terms of the Agreement or the instructions in the Order, they are not entitled to use the
Service's Services.
2. Definitions of terms in this user agreement:
2.1. konvert.partners
(KONVERT) – a digital asset exchange service.
2.2. Service – an online platform for exchanging, buying and
selling digital assets.
2.3. User – an individual who wishes to use the Service’s services.
2.4. Client – a
User who has created an Order.
2.5. Digital currency – blockchain-based cryptocurrency.
2.6. Electronic
currency – funds in payment systems.
2.7. Payment system – a system for non-cash transfers.
2.8. Service’s
Services – exchange operations and other services specified on the website.
2.9. Payment – the transfer of
currency between the Client and the Service.
2.10. Order – an exchange request submitted on the Service’s
website.
2.11. Card verification – confirmation of the card’s ownership by its owner.
2.12. Rate – the
exchange ratio fixed at the time of Order creation.
2.13. Support operator – a Service employee assisting
Clients.
2.14. Administrator – a person determining the Service’s policy.
3. Subject of the agreement:
3.1. The Client grants the Service the
right to act on their behalf within the framework of the Order.
3.2. The Service provides consulting via the
website, email, and Telegram. Response time depends on workload.
3.3. After funds are transferred to the Client
and status changes to “Completed”, the service is considered rendered.
4. Rules for using the konvert.partners website:
4.1. The website is
available for personal use only.
4.2. The Service has the right to request additional documents to verify Client
data.
4.3. The Service may refuse an exchange or restrict site access. In case of funds received to the Service’s
accounts, a refund is guaranteed.
4.4. The User is responsible for safeguarding login and password. It is
recommended to use strong passwords.
4.5. Loss of credentials may lead to unauthorized third-party access to the
account. Protective measures are recommended.
4.6. Upon detection of unauthorized access, it is necessary to
immediately notify the Service via email support@konvert.partners or live chat.
4.7. The Personal Account must be
used only by its owner.
4.8. The User undertakes not to use the Service’s Services for any illegal purposes,
including but not limited to money laundering, terrorism financing, fraudulent operations and other actions
violating the law. If such activities are detected, the Service reserves the right to suspend or block the User
account, refuse operations, and transfer relevant information to competent authorities, if required by law.
4.9.
The Service may permanently restrict access to users who deliberately spread false information, post unsubstantiated
negative reviews, or mislead in order to discredit the exchange Service. This measure is aimed at protecting the
reputation of the Service and its Clients. This clause does not limit Clients’ right to lodge objective and
substantiated complaints, provided they are supported by factual evidence. Official complaints are accepted
exclusively via email: support@konvert.partners.
4.10. The Service is not liable for the actions of banks, payment systems, telecommunications operators, or other third parties. If the sender files a complaint against the recipient (for example, alleging a mistaken transfer or fraud), the Service provides available information and advises contacting the bank or law enforcement authorities. The Service does not return funds or compensate losses, as its role is limited to transmitting payment details. If funds were sent to the Client's details and successfully debited, the Service's obligations are deemed fully performed. The Client may request all available information about the transfer within the Service's technical capabilities. Restrictions or blocks on the recipient's bank side do not constitute grounds for a repeat payment or a payment recall or reversal. The recipient must use the lawful methods provided by the bank to dispose of the funds, including transferring the remaining balance to an account at another bank while closing the current account.
4.11. The exchange service konvert.partners reserves the right to request from the Client, at any
time, confirmation of all actions, transactions, or information specified in the Exchange Request. This may include,
but is not limited to: a video recording of logging into the bank or payment system account, a video of the
transaction history or current account balance, screenshots, PDF files, official transaction records, account
statements, or other documents verifying both successful and unsuccessful fund transfers. Such confirmation may be
required to process the Exchange Request, perform verification, resolve technical issues, or mitigate risks. If the
Client refuses to provide the requested confirmation or ignores the request, the Service may suspend the processing
of the Exchange Request, cancel it, or refuse to provide further service.
5. Services on konvert.partners:
5.1. Registration is free. The
commission is included in the rate and may vary.
5.2. The User confirms the legal origin of funds.
5.3. The
Service provides services for exchanging digital assets.
5.4. By creating an Order for exchange, the Client
transfers their funds to the konvert.partners exchange Service, and the exchange Service performs actions to
exchange and transfer funds to the Client in the amount specified in the Order.
5.5. The commission is included
in the total exchange amount, displayed in the Order, and confirmed by the User upon Order creation.
5.6.
Transfer of funds to the Client is executed within standard timeframes after receipt of funds from the Client,
except in cases of force majeure.
5.7. The Service’s obligations are considered fulfilled at the moment of
transferring funds to the Client, which is confirmed by the transaction history.
5.8. Funds are transferred using
the method selected when creating the Order. A change of method is possible through a new Order.
5.9. Services
are provided without warranties of fitness of funds for specific purposes.
5.10. The Service has the right to
temporarily disable the website for technical maintenance, with information displayed on the site.
6. Features of conducting exchange operations.
6.1. If the payment
cannot be completed technically, the exchange time may be prolonged, or funds will be returned to the Client.
6.2.
By creating an exchange Order, the User confirms that the specified details belong to them, are genuine and correct,
and that the Order is created voluntarily and without third-party intervention.
6.3. If the Client transferred
funds for the Order to the Service’s account and wishes to cancel the exchange, a refund is possible only with a 15%
commission retention from the exchange amount, which is used to cover the Service’s expenses.
6.4. The rate for
cash exchange is floating and may change.
6.5. A refund request is accepted via email support@konvert.partners.
The Client must specify the Order number, reason for refund, and details. Requests are accepted only from the email
used when creating the Order.
6.6. Transfers from foreign cards may be suspended for review.
6.7. The rate is
fixed at Order creation (except cash directions) if the Client has made payment and provided confirmation within 30
minutes. If payment is not received within 20 minutes, the Order will be canceled. Restoration is possible through
support, with recalculation at the rate at the time of receipt.
6.8. The Client must pay the created Order
exclusively to the details specified in it. The Client is also prohibited from making payment from details not
listed in the Order. If the Client made an error in payment details when transferring funds to the exchange Service,
refund cannot be guaranteed.
6.9. Credit to a card takes several minutes. Minor amount splitting may occur during
payment.
6.10. Transfer of “electronic units” must correspond to the amount specified in the Order. Deviations up
to 5% are acceptable.
6.11. The Service is not responsible for funds sent to details not belonging to the User,
if the transfer resulted from the User’s error when filling out the Order. The Service bears no responsibility for
any adverse consequences or losses arising from this error. When creating an Order, the User must carefully fill in
the fields provided by the exchange Service interface.
6.12. If fund delays are caused by the settlement system’s
operation, the Client must address claims to that system. The Service provides assistance in resolving such
situations within its technical capabilities.
6.13. The Service’s liability is limited to the amount received
from the Client. The Service provides no additional guarantees and is not responsible for losses unless otherwise
required by law.
6.14. Actions disrupting the Service’s operation are prohibited.
6.15. Exchange times depend
on the direction and are specified in the Order and the User Agreement.
6.16. In case of payment delay due to the
Client’s fault, recalculation is possible.
6.17. Attempting a payment reversal is considered fraud. A Client who
attempts this will be banned from the Service.
6.18. For cash exchange, the rate is fixed only under certain
conditions. The Client may be offered to sign a declaration on the legality of funds.
6.19. Anti‑Money Laundering (AML) Policy
1) The
Client's wallet undergoes AML check before exchange initiation.
2) If the wallet is linked to high-risk sources,
the Client is asked to replace it with another not associated. The Service does not hold or freeze Clients’
cryptocurrency.
3) The Client is responsible for the cleanliness of cryptocurrency sent to the Service.
6.20. Important exchange terms.
The User who created an
exchange Order agrees to comply with the following conditions during the exchange:
1) Within an open exchange
Order, the Service determines the number of transfers the Client must make. In some cases it may be necessary to
split the transfer amount into several parts and provide several sets of details.
2) The total transfer amount
must not differ by more than 5% from the amount specified in the Order (see clause 6.10).
3) If the transaction
does not enter the mempool and/or funds are not credited to the bank card within 20 minutes, the exchange Service
will recalculate based on the current rate at the time of funds receipt.
4) The transfer commission is paid by
the sender.
5) Before transferring, ensure that the details and email address are entered correctly.
6) We
accept payments only from individual’s cards. Transfers from corporate cards, foreign individuals, and sole
proprietors will be returned, and Orders canceled with commission retained if the Service incurs losses.
7)
Within the framework of an open exchange Request, the Client undertakes to respond promptly, within ten minutes, to
the Service representatives via the email address provided in the exchange Request, as well as via Telegram
messenger, if such contact was provided. The Service is not responsible for any consequences resulting from the
Client ignoring important messages sent by the exchange Service via email or through Telegram.
8) After payment
of the Order, the client confirms it by clicking a button in the Order, and is obliged to immediately provide the
Service with a PDF document of the payment receipt with successful transfer status to confirm the transaction. Any
editing of the payment receipt (cropping included) is not allowed. Delayed submission of the receipt leads to rate
recalculation in the Order. If the bank does not allow export of the receipt (authorization pending bank
confirmation), the client may attach a statement of operations showing successful transfer.
9) The rate for the
Order is fixed for ten minutes for passing verification (if required), and for thirty minutes (twenty for directions
involving sale of cryptocurrency) for obtaining details, completing payment, and attaching the receipt. Afterwards,
the rate becomes “floating”, which the User is notified of via email.
10) If detail provision is delayed by more
than ten minutes, the rate remains fixed in favor of the Client.
11) In cases where the Client does not provide
the requested information for an open Order within ten minutes, the rate for such Order may be recalculated if
necessary.
12) If the bank does not allow payment to the Service’s details, e.g. blocks the account, transfer or
card, the Client must contact the Service operator for recommendations and request new details for the Order
payment. In such cases, the exchange Service is not responsible for bank actions but supports the Client.
13)
During the transfer of funds for the Order, the client must leave the payment comment required by the exchange
Service, or not leave one at all if not required. Ignoring this may lead to delays, additional payment requirements
(e.g., sending one ruble with specified comment), or possible rate revision.
14) Orders are processed within 5
minutes to 24 hours. Network issues may cause delays.
15) If after placing the Order, the currency pair exchange
rate on the market changes by 0.5% or more, the Service may recalculate the Order.
16) Payment details are valid
for 30 (thirty) minutes from issuance. After expiration, details become invalid, and payment to them is prohibited.
If the User pays after that time, funds may be lost due to arriving to inactive details.
17) The payment system
corresponding to the currency sent to the Client may differ from the system used by the exchange Service. Also, the
system corresponding to the currency given by the Client may differ from the payment system accepting payment.
18)
Within an open exchange Order, the User receives payment details and the bank name to which payment should be made.
If the User transfers to a bank other than specified, the exchange Service reserves the right to withhold a penalty
commission to cover costs.
19) The Service has the right to suspend the processing of a Request until the Client
provides confirmations of the successful crediting of funds, if such confirmations are required to complete a
security check or to eliminate technical or operational risks. These measures shall not be considered a violation of
the Request processing time.
20) If the Client has been provided with payment details for the Request, but did
not make the payment, did not confirm the payment as required, and also did not contact the Service within a
reasonable period, the Service has the right to consider such a Request canceled and its obligations regarding its
execution terminated.
21) If the transfer has the status "processing" or "under review", the Client is required
to urgently cancel the transfer. If cancellation is not possible or a problem arises, the Client must immediately
contact the support chat on the website.
6.21. Liability.
1) When creating an exchange Order, the User
undertakes to fully familiarize themselves with the contents of the Order and strictly follow all instructions,
notes, recommendations and conditions specified in both the Order and this Agreement. Any deviations may result in
processing delays, penalty commission retention depending on violation severity. Also, in case of rate fluctuation
during dispute, recalculation at Service's discretion may occur. The fact of creating an exchange Order by the User
is considered full acceptance of the conditions. If the User ignores this Agreement, instructions, notes,
recommendations and Order conditions, claims against konvert.partners for slow processing, recalculation, or
retention will not be accepted.
2) The Service is not responsible for bank actions (freezing, rejection, delays).
Under such conditions – the rate is recalculated at the time of fund receipt.
3) In the event that a Client’s
card or account is blocked due to suspected violations of the laws of the Russian Federation, including Federal Laws
115-FZ and 161-FZ, the Client is required to provide the Service with proof that the block was caused by a specific
transaction carried out through the Service. To do so, the Client must: obtain an official response from the bank or
the Central Bank of Russia indicating the reason for the block and referencing the specific transaction; provide
evidence that the card or account itself was blocked (as opposed to other types of restrictions); send all
documentation to support@konvert.partners within 3 (three) business days. If, upon review of the provided documents,
it is determined that the block was indeed caused by a transaction processed through the Service, the Service will
assist the Client by providing relevant exchange information and helping to prepare explanations for submission to
the bank or the Central Bank of Russia.
7. Operation of technical support operator:
7.1. Support operator
consults on issues related to the Service.
7.2. The operator does not provide consultation on issues unrelated to
the Service (e.g., bank operations, exchange wallets, other companies).
7.3. The operator has the right to
terminate communication with the User in case of inappropriate behavior.
7.4. The User may receive notifications
about Order status and other information, including promotional, to the email specified during exchange. Unsubscribe
via link in the email.
7.5. The operator provides consultative support and does not perform exchange
operations.
7.6. Average response time of the operator is up to 10 minutes, but may vary depending on
workload.
7.7. The operator does not influence rate, limits or exchange directions.
8. Warranties and liability of the parties:
8.1. The Service’s
liability to the Client is limited to the amount received under the Order.
8.2. The Service is not liable for
failures of third-party systems (banks, payment providers), including:
1) Technical work by the bank preventing
transfer;
2) Blocking of a bank card by security service;
3) Long transfer processing time due to bank or
payment system;
4) Transaction not appearing in the network for more than 20 minutes;
5) Freezing of transfer
on a cryptocurrency wallet;
Claims in such cases are directed to the organization where the failure occurred. The
Service provides support within its capabilities.
8.3. The Service is not liable for consequences of force
majeure.
8.4. The Service is not responsible for delays caused by additional payment verification or waiting for
confirmations.
9. User’s responsibility:
9.1. The User is responsible for the
correctness of provided information. In case of error or false information, konvert.partners is not responsible for
possible consequences.
9.2. The User confirms that:
1) Provided accurate information;
2) Does not engage in
money laundering;
3) Uses the Service only for legal purposes;
4) Resolves tax issues independently.
9.3.
The Service does not provide financial or investment advice.
9.4. The User is not responsible for failure to
comply with this Agreement in case of force majeure, but must provide evidence.
10. Other conditions:
10.1. Processing and protection of personal data
are described in the Privacy Policy.
10.2. Exchange is carried out via an Order created on the Service’s website.
11. Force Majeure:
In case of force majeure, neither the Client nor the
Service is liable for non‑performance. The Client must promptly notify the Service and provide supporting documents.
12. Dispute resolution:
12.1. Claims are sent to email:
support@konvert.partners.
12.2. Response time to a claim by the exchange Service is up to 24 hours.
12.3. The
claim should include the Order number, issue description and evidence — this speeds up the response.
12.4. The
parties undertake to resolve disputes amicably and with mutual respect.
12.5. In case of disputes, the Client is
obliged to provide all materials and confirmations requested by the Service. The processing of the Request will be
suspended until such materials are provided.
13. Final provisions:
13.1. The terms and conditions are agreed with
the User electronically when creating an Order. Agreement with the terms published electronically is valid and
identical to written consent. When creating an Order, the User confirms having read this Agreement.
13.2. The
Service has the right to change the terms of the Agreement. Changes are published on the website and take effect
upon publication. Users disagreeing with new terms may stop using the Service by sending notice to
support@konvert.partners.
13.3. All information on the site is protected by copyright. Use of any materials is
permitted only with written consent of the Service.
13.4. The User confirms having read and agrees with all
terms.
14. Contact information:
14.1. Support is available via live chat on
the website, email: support@konvert.partners or Telegram (specified in the “Contacts” section).
15. Cooperation and proposals:
15.1. Collaboration proposals are
reviewed via email info@konvert.partners. Applications from questionable organizations are not considered.
15.2.
Advertising proposals are not accepted.
15.3. The Service is open to listing on promising monitors.
16. Operating hours of the exchange service:
16.1. The Service operates
24/7.
16.2. Schedule changes are published in advance.
17. Affiliate program
17.1. Registered Users may participate in the
affiliate program.
17.2. A Client who completes an exchange after following a personal link is considered a
referral. Exchange without using the link invalidates this status.
17.3. The User receives 0.20% from each
referral exchange.
17.4. Minimum amount for withdrawal of affiliate funds is 2,000 rubles.
17.5.
Administration may change commission rates and restrict participation in the program.
17.6. In case of system
abuse Administration may withhold reward.
17.7. Manipulating referral accruals to bypass the system is
prohibited.
17.8. Maximum time for affiliate funds to be credited is 7 business days.
17.9 Withdrawal request
is made through the Personal Account.
17.10. Information on affiliate balance and referrals is available in the
Personal Account.
17.11. The program does not apply to cash exchanges.
